Terms of Service

Agreement

These Terms govern access to Darwin Technologies, LLC's website and services. If you use Darwin on behalf of an organization, you represent that you are authorized to bind it. A signed order form, master services agreement, or other written agreement controls to the extent it conflicts with these Terms.

Services

Darwin provides a business operations platform that can connect authorized systems, present operational information, support workflows, and provide modular and AI-assisted capabilities. The features, implementation responsibilities, support, fees, and service levels included for a customer are those stated in its applicable written agreement.

Accounts and authorized use

You must provide accurate account information, protect credentials, and promptly report suspected unauthorized access. You are responsible for activity performed through accounts under your control and for ensuring that users and connected data are authorized.

You may not misuse the services, violate law, infringe rights, introduce malicious code, bypass security or rate limits, probe systems without written authorization, interfere with other users, or resell the services without permission.

Customer data

As between the parties, customers retain their rights in data submitted to or connected with Darwin. Customers authorize Darwin to process that data as needed to provide, secure, support, and improve the contracted services. Customers are responsible for having the rights and notices required to provide that data. Additional data-protection terms may apply under a customer agreement.

AI-assisted features

AI-assisted output may be incomplete or inaccurate and must be evaluated in context. Customers remain responsible for decisions and actions taken using that output. Darwin may apply permissions, source references, approval steps, and other safeguards, but those controls do not replace appropriate human review.

Fees, term, and termination

Fees, payment timing, subscription term, renewal, suspension, termination, and post-termination data handling are governed by the applicable written agreement. Website visitors may stop using the public site at any time.

Intellectual property and feedback

Darwin and its licensors retain all rights in the services, software, documentation, designs, and trademarks. No rights are granted except the limited right to use the services under these Terms and the applicable agreement. If you provide feedback, Darwin may use it without restriction or compensation.

Confidentiality and security

Each party must protect confidential information it receives using reasonable care and use it only for the relationship. Current security posture information is available on our Security page; customer-specific commitments appear in the applicable written agreement.

Disclaimers and liability

Except as expressly stated in a written agreement, the services are provided "as is" and "as available" to the maximum extent permitted by law. Darwin disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits or revenues. Any additional exclusions, caps, or negotiated remedies are governed by the applicable written agreement.

Governing law

Unless a written agreement states otherwise, these Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Changes and contact

We may update these Terms by posting a revised version and effective date. Material changes will receive any additional notice required by law. Questions may be sent to legal@darwin-tech.ai.